Need Urgent Help or Support?

Please remember SilverCloud is not an emergency service. E-mails are usually checked Mon-Thurs between the hours of 9am and 5pm. As it is not a real-time service your supporter will not review any message you send until you next review date.

If you need support now

In case of emergency please go to your local Accident and Emergency department or contact the following telephone helpline numbers:

If you are distressed or experiencing despair, try to speak to somebody now.

• Is there a family member or a friend you could call?
• Is there a member of school staff who can help?

If you or anyone else is in immediate danger or harm, then please call the Police or Ambulance Service on 999.

Do you need medical or mental health help now?

If so, then it is crucial that you contact the right person - most likely your GP. They will help you to get specialist help. If your GP surgery is closed, their answerphone will direct you to the right place.

Call NHS 111 if you need medical help or advice that is not life-threatening.

Further support

If no-one is available when you need help, or you'd like to speak to an impartial person in confidence, you can contact the Samaritans on 116123 for round-the-clock support. You can also contact them by email or by post.

For Children and Young People:

The YoungMinds Crisis Messenger 24/7 crisis support across the UK. Text YM to 85258. Your text will be sent to a trained volunteer who can provide crisis help. They will listen to you and help you think more clearly, enabling you to know that you can take the next step to feeling better.

HopeLine If you are having thoughts of suicide or are concerned for someone who might be you can contact HOPELINEUK for confidential support and practical advice.

Call: 0800 068 4141 

Text: 07860039967

Email: pat@papyrus-uk.org

Opening hours:9am – midnight every day of the year (Weekends and Bank Holidays included)

For Adults (18+):

Mindline  (Not 24hrs - please see opening hours)

Mindline is based in Cumbria. We provide practical information about mental health, services, and support. We can help you understand your situation better, explore your options or just be to listen.

Contact us at Cumbria Mindline (mindlinecumbria.org)

Call 0300 561 0000

Call our team from

12pm to 11pm Mon - Fri

5pm to 11pm Sat - Sun

Text 'Mind' to 81066

Text 'Mind' followed by your question

12pm to 11pm Mon - Fri

5pm to 11pm Sat - Sun

Webchat

Available from

12pm to 11pm Mon - Fri

5pm to 11pm Sat - Sun